**Cancellation Policy for Fitness Programs**
- **Program Payment:**
– **Cancellation Within 10 Days:** If you cancel within 10 days of your first payment, whether lump sum or the first monthly installment, you are entitled to a full refund, minus any costs for sessions already attended.
– **Cancellation After 10 Days:** If you cancel after 10 days but before the halfway point of the program, you may be eligible for a prorated refund based on the remaining sessions. A cancellation fee of 10% of the total program cost, up to a maximum of $50, may apply. No refunds will be provided after the halfway point of the program.
- **Individual Session Cancellation:**
– **No Rescheduling:** Once the program begins, individual sessions within a session block cannot be canceled or rescheduled. All scheduled sessions must be attended as planned.
– **Missed Sessions:** If you miss a session, it will be forfeited without a refund or rescheduling option.
- **Termination of Agreement:**
– **For Medical Reasons:** If you are unable to continue due to a medical condition, you may cancel your enrollment with a doctor’s note. A prorated refund will be issued for the remaining weeks of the program.
– **Relocation:** If you move more than 30 kilometers away from the class location, you may cancel your enrollment with proof of the move. A prorated refund will be issued for the remaining weeks of the program.
- **Refund Process:**
– Refunds will be processed within 14 days of receiving a valid cancellation request.